AI Disclosure Policy

Our Commitment to Transparency

At Mente Labs LLC, we believe in building trust through transparency. This AI Disclosure Policy explains how and why we use artificial intelligence (AI) on our platform, what it means for your experience, and your rights regarding AI-driven services.

We are committed to using AI responsibly, ethically, and in ways that enhance your learning journey while respecting your privacy and autonomy.

Why We Use AI

We use AI to make security awareness training realistic, personalized, and effective. Our mission is to prepare people for real-world social-engineering threats — phishing, voice scams, and AI-assisted fraud — through safe, controlled simulations and adaptive educational content.

AI enables us to deliver adaptive, intelligent learning experiences that would be difficult or impossible to achieve through traditional methods alone.

How We Use AI

1. Content Creation and Personalization

Adaptive Learning Paths: AI analyzes your progress, preferences, and learning style to recommend trainings and materials suited to your needs
Personalized Insights: AI generates customized feedback, summaries, and recommendations based on your interactions and performance
Content Generation: Some educational materials, exercises, and explanatory content may be created or enhanced using AI models

2. Training Design and Delivery

Dynamic Course Design: AI helps structure and sequence learning modules to optimize comprehension and retention
Intelligent Recommendations: AI suggests next steps, resources, and trainings based on your goals and activity
Adaptive Difficulty: AI may adjust content complexity based on your demonstrated understanding

3. Security Awareness Simulations

Simulated Social-Engineering Content: AI generates realistic training scenarios, including phishing-style messages and interactive exercises. This content exists only for education inside the platform and is never sent as a genuine communication
AI Voice Simulations (Vishing): Vishing trainings use AI voice agents to place simulated scam calls to enrolled participants. These calls may be recorded and transcribed, and the conversation is evaluated to produce training feedback
Voice Templates:Organizations may create synthetic voice templates (for example, an executive's voice for CEO-fraud awareness exercises). Voice templates may only be created with the documented consent of the person whose voice is used
AI-Generated Images: Trainings may include AI-generated illustrations or realistic interface mock-ups used as educational examples
Automated Evaluation:AI analyzes simulation outcomes (for example, whether sensitive information was shared during a simulated call) to generate scores and coaching feedback. Results are made available to your organization's training administrators, who remain responsible for how they are used

4. Analytics and Improvement

Performance Analytics: AI analyzes aggregated usage patterns to identify areas for platform improvement
Quality Monitoring: AI helps detect technical issues, content gaps, and opportunities to enhance educational effectiveness
User Experience Optimization: AI informs decisions about feature development and user interface improvements

What Data AI Systems Process

To provide these AI-driven services, we may process the following types of data:

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Account Information: Name, email address, profile preferences, and settings
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Learning Activity: Course enrollments, completion rates, time spent on materials, quiz responses, and training progress
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Interaction Patterns: Navigation behavior, feature usage, content engagement, and platform activity
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Feedback and Responses: Voluntary feedback, survey responses, and user-generated content within trainings
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Simulation Data: Participant contact details provided by your organization (such as name, role, department, and phone number), voice samples provided with consent, recordings and transcripts of simulated calls, and automated evaluation results

Important: We do not sell your personal data. All data processing is governed by our Privacy Policy and applicable privacy laws, including California privacy regulations (CCPA/CPRA).

Third-Party AI Providers

To deliver our AI-powered features, Mente Labs LLC may transmit certain data to third-party AI model providers and cloud processing services. When we do so:

Data Minimization:We only share the data necessary for the specific AI task. For most features this is limited learning context rather than your full profile; for simulated calls it can include a participant's name, role, department, and phone number so the exercise can be delivered and personalized.
Contractual Obligations: All third-party AI providers are bound by data processing agreements (DPAs) that prohibit them from using your data to train their own models or sharing it with unauthorized parties.
No Model Training on Your Data: Your personal data is not used to train third-party foundation AI models. Third-party providers process your data solely to generate the response or output requested by our platform.
Data Residency: Third-party AI processing may occur in the United States or other countries where those providers operate. By using the Services, you consent to this cross-border processing as described in our Privacy Policy.
Retention by Providers: Third-party AI providers do not retain your personal data beyond the processing request, subject to their own temporary caching policies.

If you have questions about specific AI providers we use, please contact us at privacy@mentelabs.com.

Limitations of AI-Generated Content

While we strive for high-quality, accurate content, AI systems have inherent limitations. It's important to understand these constraints when using our Services:

Potential for Inaccuracy

AI-generated content may contain errors, outdated information, or misinterpretations
AI models are trained on existing data and may reflect biases present in that data
AI cannot account for every individual circumstance or nuance

Not a Substitute for Professional Advice

Critical Disclaimer:

AI-generated insights and recommendations are educational only
They do not constitute professional, medical, psychological, legal, or financial advice
Always consult qualified professionals for matters requiring expert judgment

Contextual Understanding

AI may not fully understand complex, context-dependent situations
AI lacks human judgment, empathy, and lived experience
Your interpretation and application of AI-generated content should be thoughtful and cautious

Human Oversight

While AI plays a significant role in our platform, humans remain central to our operations:

Content Review

Key educational materials and courses undergo human review for accuracy and quality

Algorithmic Monitoring

Our team regularly reviews AI outputs to identify and correct issues

Support and Escalation

Human support staff are available to address concerns, questions, and feedback

Ethical Standards

We maintain human oversight of AI development and deployment to align with our values

Your Rights and Control

You have rights regarding how your data is used in AI systems:

Transparency

You can request information about what data we've collected and how it's used (subject to proprietary limitations)
This policy and our Privacy Policy provide clear explanations of AI usage

Access and Correction

You can access, update, or correct your personal information through your account settings
You can request deletion of your account and associated data, subject to legal retention requirements

Opt-Out and Choices

While AI is integral to our platform's functionality, you can control certain data collection through your account settings
California residents have additional rights under the CCPA/CPRA, including the right to opt out of certain data sales or sharing (we do not sell personal data)

Questions and Concerns

We're committed to addressing your concerns promptly and transparently

Our Commitment to Responsible AI

We are committed to using AI responsibly, ethically, and in ways that benefit our users:

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Fairness

We work to identify and mitigate biases in AI models and outputs

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Privacy

We implement security measures to protect data processed by AI systems

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Accountability

We take responsibility for AI-generated content and continuously improve our systems

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Transparency

We provide clear information about AI usage and limitations

Changes to This Policy

We may update this AI Disclosure Policy as our use of AI evolves or as laws change. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, through email or in-platform notifications.

Contact Us

If you have questions, concerns, or feedback about our use of AI, please contact us:

Mente Labs LLC

Email: support@mentelabs.com

Website: www.mentelabs.com

We appreciate your trust in Mente Labs as your partner in security awareness. We use the same AI techniques attackers use — safely, transparently, and with consent — so that when a real attack comes, you and your team are ready.