Privacy Policy
Effective Date: December 21, 2025
Last Updated: December 21, 2025
Our Commitment to Your Privacy
At Mente Labs LLC ("Mente Labs," "we," "us," or "our"), we take your privacy seriously. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our platform, website, and services (collectively, the "Services").
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.
Information We Collect
1. Information You Provide to Us
We collect information you voluntarily provide when using our Services:
- Account Information: Name, email address, password, profile details
- Payment Information: Billing details, payment method information (processed securely through third-party payment processors)
- Communications: Messages, feedback, survey responses, support requests
- User-Generated Content: Responses to exercises, notes, comments, and other content you create within trainings
2. Information Collected Automatically
When you use our Services, we automatically collect certain information:
- Usage Data: Pages viewed, features used, time spent on the platform, course enrollments, training progress, quiz responses
- Device Information: IP address, browser type, operating system, device identifiers
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and collect usage data
- Log Data: Server logs including access times, error messages, and system activity
3. Information from Third Parties
We may receive information from third-party services you choose to integrate with our platform, such as authentication providers or payment processors.
How We Use Your Information
We use the information we collect to:
Provide and Improve Our Services
- Create and manage your account
- Deliver personalized educational content and trainings
- Process payments and manage subscriptions
- Provide customer support and respond to your inquiries
- Improve platform functionality, features, and user experience
AI-Driven Personalization
- Analyze your learning patterns and progress to personalize content recommendations
- Generate customized insights, feedback, and learning paths using AI models
- Improve our AI algorithms and enhance the quality of AI-generated content
- Adapt training difficulty and pacing based on your demonstrated understanding
For more details on our use of AI, see our AI Disclosure Policy.
Analytics and Research
- Analyze aggregated usage patterns to understand how users interact with our platform
- Conduct research to improve educational effectiveness
- Monitor platform performance and detect technical issues
Communication
- Send you account-related notifications and updates
- Provide educational content, tips, and recommendations (with your consent)
- Respond to your questions and support requests
- Send important service announcements and policy changes
Legal and Security
- Comply with legal obligations and enforce our Terms & Conditions
- Protect against fraud, abuse, and security threats
- Resolve disputes and investigate complaints
How We Share Your Information
We do not sell your personal information. We may share your information in the following limited circumstances:
- Service Providers: We share information with trusted third-party service providers who assist us in operating our platform (e.g., cloud hosting, payment processing, email services, analytics). These providers are contractually obligated to protect your information and use it only for the services they provide to us.
- AI and Machine Learning Services: We may use third-party AI platforms and tools to process data for personalization and content generation. These providers are bound by strict confidentiality and data protection agreements.
- Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights, property, or safety, or that of our users or the public.
- Business Transfers: If Mente Labs is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
- With Your Consent: We may share your information for other purposes with your explicit consent.
Your Privacy Rights
General Rights
You have the following rights:
- Access: Request a copy of the personal information we hold about you
- Correction: Update or correct inaccurate or incomplete information through your account settings or by contacting us
- Deletion: Request deletion of your account and personal information, subject to legal retention requirements
- Data Portability: Request a copy of your data in a portable format
- Opt-Out: Unsubscribe from marketing emails or adjust communication preferences in your account settings
California Residents - CCPA/CPRA Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- Right to Know: Request details about the categories and specific pieces of personal information we collect, use, disclose, and sell
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out of Sale/Sharing: Opt out of the sale or sharing of your personal information (we do not sell personal information)
- Right to Correct: Request correction of inaccurate personal information
- Right to Limit Use of Sensitive Information: Limit our use of sensitive personal information
- Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights
To exercise these rights, please contact us at privacy@mentelabs.com or through your account settings. We will verify your identity before processing your request.
International Users
If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. By using our Services, you consent to this transfer.
Data Security
We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection and privacy
- Two-factor authentication (2FA) for account security
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our Services and maintain your account
- Comply with legal, tax, or regulatory requirements
- Resolve disputes and enforce our agreements
- Improve our Services and AI models (using aggregated or anonymized data)
When you delete your account, we will delete or anonymize your personal information within a reasonable timeframe, except where retention is required by law.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Authenticate your account and maintain your session
- Analyze usage patterns and improve our Services
- Provide personalized content and recommendations
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our Services.
Third-Party Links and Services
Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. We will notify you of material changes by updating the "Last Updated" date and, where appropriate, through email or in-platform notifications. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Mente Labs LLC - Privacy Team
Email: privacy@mentelabs.com
Website: www.mentelabs.com
For California residents exercising CCPA/CPRA rights, please include "California Privacy Rights Request" in your subject line.
Your Privacy Matters: We are committed to transparency and protecting your privacy. Thank you for trusting Mente Labs with your personal information and learning journey.